Shipping, returns & refunds

Free standard shipping on all U.S. orders. Orders are processed within 1–2 business days and typically arrive within 3–7 business days of dispatch. You'll receive tracking by email as soon as your order leaves our fulfillment center.

Subscription orders ship on the same date each cycle. You can pause, reschedule, skip or cancel at any time before your next billing date — just reply to any order email.

Our policy lasts 60 days from the date of your most recent order, so your dog has more than enough time to experience the full benefits. If more than 60 days have passed since your most recent order, we unfortunately can't offer a refund or exchange.

• Refunds are limited to one order per customer and will only be honored for your most recent order. Earlier orders placed within the 60-day period are not eligible.
• A maximum of two (2) units are eligible for a refund.
• Refunds are not permitted for purchases of three or more items.

To complete your return we require a receipt or proof of purchase. Please do not send your purchase back to our corporate headquarters — email us first and we'll direct you.

Once your return is received and inspected, we'll email you to confirm receipt. If approved, your refund is processed and a credit is automatically applied to your original method of payment within a few business days.

Please note: a shipping & processing fee of $9 is deducted from refunds on U.S. returns.

If you haven't received a refund yet, check your bank account again, then contact your credit card company — it may take some time before the refund is officially posted. Next, contact your bank; there is often processing time before a refund appears. If you've done all of this and still haven't received it, contact us at returns@truthcatsndogs.shop.

Sale items are refunded at the sale price or the price paid, whichever is lower.

We'll happily replace an item if it arrives damaged or defective. If you need to exchange it for the same item, email us at returns@truthcatsndogs.shop.

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return once the item is received.

If the item wasn't marked as a gift, or the gift giver had the order shipped to themselves, we'll send the refund to the gift giver and they will be notified of the return.

To return your product, email us and we'll send a shipping label free of charge. If you elect not to use our free label, you're responsible for your own return shipping costs, which are non-refundable.

Delivery time for exchanged products varies by location. If you're shipping items with a total value greater than $75, consider a trackable shipping service or shipping insurance — we cannot guarantee that we will receive your returned item.

If we have reason to believe a customer is attempting to abuse our return policy, and/or is not acting in good faith, we reserve the right to refuse a refund or other elements of this policy.

Truth Cats & Dogs reserves the right to modify this policy at any time. All customers are entitled to the policy as of the date of purchase, not the date of return.